At Mexports Inc. we take pride in crafting high-quality furniture tailored to the unique
preferences of our esteemed clientele. Each piece is meticulously handcrafted, made to order,
and customized to meet your exact specifications. To ensure the safe delivery of your furniture,
we employ heavy gauge packaging techniques, providing utmost protection during transit.
Returns Policy:
Due to the bespoke nature of our products and the labor-intensive craftsmanship involved, we
regret to inform you that we do not accept returns. As each item is specially crafted to fulfill
individual orders, we are unable to accommodate returns for reasons other than product defects
or damages during transit.
Refund Policy:
In the rare event that your merchandise arrives damaged, broken, or exhibits any defects, we
strive to promptly address the issue and ensure your satisfaction. We kindly request that you
follow these steps:
1. Inspect Upon Delivery:It is imperative that you thoroughly inspect your merchandise in the
presence of the delivery personnel. If you notice any cracks, breakage, or damage, please
**refrain from accepting the delivery**.
2. Notify the Driver: Should you encounter any issues with your delivery, immediately inform
the driver. Refuse acceptance of the merchandise and clearly indicate the reason for return,
whether it be missing items, damage, breakage, or any other relevant detail.
3. Document the Issue: Before returning the merchandise with the driver, please sign and write
down a description of the problem. This documentation will facilitate the processing of your
refund or replacement.
4. Contact Us: Following the refusal of the damaged delivery, please contact our customer
service team at [Customer Service Email or Phone Number] to report the issue and initiate the
resolution process. Provide detailed information regarding the problem encountered and any
relevant documentation, such as photographs of the damage.
Contact Information:
For inquiries regarding returns, refunds, or any other concerns, please feel free to reach out to
our dedicated customer service team:
● Email:mexportsinc@hotmail.com
● Phone: 1 956-206-1374
Our team is committed to ensuring your complete satisfaction and will diligently work to address
any issues or inquiries you may have regarding your Mexports Inc. furniture.
Thank you for choosing Mexports Inc. for your bespoke furniture needs. We appreciate your
understanding and cooperation in adhering to our return and refund policies.
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to
our website for the most up-to-date information.*